Create Service Note (by Branch)

Menu Path: Trading > RMA > RMA by Branch > Create Service Note

NOTE: This Service Note is for front desk where the customer return goods for repair, but no repair action is taken. it is just a record which front desk will pass to internal technician.

Directly key in Serial Number and click 'Submit'. ( Once you submit the serial number the popup page will appear then click on the serial number, it will return back to the Create Service Note page with auto-fill for related information). NOTE: There is a compulsory part about Invoice, hence you can take the Invoice number of that particular serial number from the popup page when you submit the serial number.
Select Branch &
Select RMA Type → Internal: stock still in your custody or External: owned by customer
Select Faulty Goods Pickup Type → configured under RMA Configuration
Select Technicians
Key in Dealer Information (EXTERNAL RMA TYPE) → optional if
Key in Customer / Owner Details (EXTERNAL RMA TYPE) → refer to RMA Configuration to check on the customer existence
Key in the RMA Details

Select RMA I item name and Qty;
Select Problem → configured under RMA Configuration
Key in Remarks and Reference Document (mandatory)
Key in any other informaton
Click Submit Details

Click Create SRV Now with Yellow Colow Background→ if the background still gray color, please check the details

Notes:

Refer to RMA Configuration to configure the compulsory field

Related WIKI Pages:

Found 5 search result(s) for service note.

Page: Process Service Note (Wavelet Management Suite)
2019-Jan-12

Page: RMA Service Note (Wavelet Management Suite)
2015-Nov-26

Page: Create Service Note (by Branch) (Wavelet Management Suite)
2019-Jan-12

Page: Service Note Listing by Department (Wavelet Management Suite)
2018-Apr-10

Page: Service Note Listing (by Branch) (Wavelet Management Suite)
2019-Jan-12