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Definition of RMA

Definition of RMA

Owned by LimN (Unlicensed)
Last updated: 2018-Apr-10 by Gracia Surialim

Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the 

customer > branch > department > supplier (optional) > department > branch > customer 

Definition of RMA Type:

  • Internal Stock - The stock is still in your custody or is not sold yet.
  • External Stock - Stock is owned by customer and brought in by them. 

There are 4 situations which could happen in RMA:

  • Internal Stock repaired by Technician 
  • Internal Stock sent to Supplier for Repair
  • External Stock repaired by Technician (without RMA Note or send to supplier)
  • External Stock sent to Supplier for Repair (create RMA Note)

Please go to Process Service Note page for the steps of each situations. 

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