Membership Points > Adjustment

Menu Path: Customer > Membership Program > Member Points > Adjustment

In some cases, additional points needed to be rewarded to the Member without involving any sales to them. (Non-sales rewards) 
For example:

1. Opening rewards may be added when the customers first registered for membership.
2. Points may be rewarded for being a loyal (regular) customer for 5 consecutive years.
3. Extra points may be rewarded for total purchase that exceeds RM 10,000 from the customer ever since being a member. 
4. The member purchased total of 10 items within 1 year, so you would want to reward additional points to the member. 

(Note: The above examples varies depending on the company's policy on Membership Points. The number of years, amount and number of items are just for example purpose)

Membership Points may also be deducted for certain reasons besides the points being redeemed. 
For example:  

1. To adjust human error. For instance, when rewarding the member, the User accidentally key-in 2000 points instead of the correct points for 200. Hence, the user can make the adjustment in this page. 

Hence, you may make the points adjustment in this function page.  

(Note: For Points rewarded based on Sales, kindly use Full Screen Cash Sales (FSCS) or Invoice to reward or redeem points for the members) 

A) TO MAKE POINTS ADJUSTMENTS

• Type-in the Member Card number on the field space. 
• Change the date according to the Member Card's Date joined/created. 
• Click on the 'Submit' button. 
• The Member's Statement will appear below along with the adjustment fields as displayed in the following sample image: 

• To add the Adjustment Points, users may select the branch, key-in the points, reason and date. 
• Click on the 'Submit' button. Upon clicking 'Submit', the statement below will be updated and the new points will be inserted and totaled up. 

B) IN CASE UNABLE TO REMEMBER THE MEMBER CARD NUMBER

• In case the users or the customers are unable to remember the Member Card number, users can click on the blue written 'MemberCard' as shown in the above image.
• Users will be directed to a new page as displayed in the image below:  

• In the new page, type-in the Member's Name, Hand-phone number or any other details to search for their details. 
• Upon clicking on the 'Search' button, a list will appear as displayed in the image below: 
• Click on the Member Card number (as shown in the red box in the image below). 

• Users will be directed to the page as shown in the second image.

C) TO ADD ACCOUNTS

• For instance, the User receives a new customer, since the customer's name or account does not exist in EMP's record, or the customer has never registered or purchased any items from your branch, users may click on the Add Corporate Account or Add Personal Account as shown in the image below.
• This function also serves as a shortcut to Create Customer's Account from the original navigation Customer > Maintenance > Create Account. 

• Upon clicking on either one option; Add Corporate Account or Add Personal Account, a new page will be directed as displayed in the respective images below: 

• Fill in the details according to the respective fields. 
• Click Confirm and Save. 

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