UCC Applet (Unified Contact Centre)

Introduction

Unified Contact Center (UCC) Applet is now available in the Applet Store. UCC Applet handles omnichannel conversations and provides a superior customer service experience which will allow the users to be able to send and receive messages from multiple messaging platforms in a single applet.

Besides, the UCC applet provides the function of the shopping cart, users can send the payment link to the customer, then the payment status will show up in UCC.

The UCC Applet consists of nine (9) main modules which are Inbox, Dashboard, My-Profile, Contacts, Broadcast, Task Queue, Configurations, Settings, and Personalization.