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Redemptions
Redemptions
Menu Path: Customer > Membership Program > Membership Campaign > Redemptions
This page functions to create new campaign for the redemption. You need to create Redemption Campaign before your loyal customers allowed to redeem their points. User may given or use VOUCHER for redemption purposes
For a redemption criteria, commercially we use a few criteria:
- Point Deduction VS Cash Discount
For Example: 100pts = RM1 ; 10,000 pts = RM100
Item Laptop RM3,000 - (10,000 pts - RM100) = (RM2,900 , -10,000pts) - Point Deduction VS Cash Top-up
100pts = RM1 ; 10,000 pts = RM100
Current Points = 200,000 pts = RM 2,000
Item Laptop RM 3,000 - (200,000 pts , RM2,000) = RM 1,000 (Top-Up)
- Click New Campaign or choose any from drop down list and click Edit
- Key in the Code and Campaign's Name
- Key in Start and End date for the Campaign Reward.
- Click Set Details
- Click Add Rules
- Key in actual Item Code for the appropriate Voucher → refer to Notes below
- Key in “.*” for Cat Level 1 to level 10
- Choose the Point Calculations Options
- Absolute Point redemption → customer to exchange a fixed number of points for the product. Example: Product can be redeemed for 30 points. If the customer has enough points he may directly exchange points for the product instead of paying for it.
- Ratio → customer to exchange points based on the price*ratio. Example: RM100 * 0.2 = 20 points to redeem
- Upper Cap → prevents the customer from using more than a specific number of points per-cashsale
- Lower Cap → ensures that all customers have to use a minimum number of points per-cashsale or none at all
- Click Update button
- Click Save & Close button
- Click Confirm & Save at Campaign (Redemption) page → to properly save the whole campaign
- Click Delete Campaign→ to delete the whole campaign
NOTES:
Setting up a redemption Item Code
- A redemption item code is use to define the unit of redemption to be redeem
- A redemption item code allow us to record the redeemed amount to a particular GL code
- Refer to Add Item
Practicing Redemption Process
1. Create a cash bill;
2. Record customer item;
3. Call out redemption Item Code;
4. Include Redemption in the Cash Bill.
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