Customer Credit Memo Create

Menu Path: Customer > Credit Memo > Create 

• Select Branch
• Key In Customer ID or Click Customer for search function, and click Submit
• Select the Salesman and click Change → make sure the permission to set salesman is ENABLED under Customer (Permission) Credit Memo
• Select Currency Base and click Set Foreign Currency → if any. Refer to Forex Credit Memo for details

• Key in Other Details 
  • Reference ID → compulsory
  • Remarks
  • Invoice PKID For Contra 
  • Date
• Select Related Documents type invoice and key in the PKID, and click Set Details → if any
• Add GL Code, Item Remarks and an amount in Debit or Credit side
• select Tax Code or key in Tax Amount
• Select Branch → refer to the billing branch which will also post to the P/L of that branch (One branch can pay the expenses of other branch)
• Click Add Item

• Multiple items can be added into the same transaction
• Click Edit or Remove if needed
• Click Confirm and Save

• Click on the Optional tab, key in the PKID of Credit Memo and select the printable format → to reprint the customer credit memo

NOTES:

• If Tax Options at Customer Account Maintenance leave as blank → it will follow the Tax Configuration
• Eg: Customer Account → Tax Options is Exclude Tax and Tax Configuration → Sales is Include Tax
• System will calculate customer credit memo as Exclude tax → Customer information will overwrite Tax Configuration information

• Eg: Customer Account → Tax Options is Blank and Tax Configuration → Sales is Include Tax
• System will calculate customer credit memo as Include Tax →  lt will follow Tax Configuration

• Forex Currency can only contra if same currency → refer to Customer Credit Memo Contra

• At the Document Pop-up, the Item Remarks will be shown at the 'Description' column under Item Details tab and at the 'Remarks' column under Journal tab. 

Related Wiki Pages: