Task Queue Outbound

2.1 All Task Queue Outbound

2.1.1 All Task Queue Outbound -> Listing page

The listing page is where Admins, Owners, and Managers can view all available outbound tasks, their details, and assignment status. The available fields are:

• Task Code: brief task description

• Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)

• Agent Code: Agent Task is assigned to (Task can be assigned to one team or agent at a time).

• Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task

• Description: task description in more detail

• Priority: Priority (1-10) of task

• Create Date: Created date of task

• Update Date: Updated date of task

2.1.2 All Task Queue Outbound -> Listing Bulk Actions

If the Tick boxes in the all task queue outbound listing component are selected it will activate the Bulk actions. The available actions in listing component are:

• ASSIGN_WORKER: used to update assignment to “AGENT” or “TEAM” 

• COMPLETE: complete tasks

• CANCEL: cancel tasks

• UNASSIGN: used to update assignment to “UNASSIGN”

Fig 14 : all-task-queue-listing-bulk-actions

1. Bulk Actions: ASSIGN_WORKER

After selecting ASSIGN_WORKER option from drop down the WORKER_TYPE field will be displayed where  “AGENT” or “TEAM” can be selected as shown below

Fig 15 : all-task-queue-listing-bulk-actions-ASSIGN_WORKER-part-1

Afterwards the suitable “AGENT” or “TEAM” can be selected from the available list as shown below

Fig 16 : all-task-queue-listing-bulk-actions-ASSIGN_WORKER-part-2

3. All Task Queue Outbound -> Edit page

This page allows “task details” and “task status” and “task assignment” to be updated.

Details That can be updated:

• Priority

• Description                   

Fig 17 : all-task-queue-outbound- edit-part-1

“Task Status” and “Task Assignment” can be updating by clicking the “TASK ACTIONS” dropdown shown in the image below:

Fig 18 : all-task-queue-edit-part-2

2. Team Task Queue Outbound

   1. Team Task Queue Outbound -> Listing page

This listing page is where members of a Team can view all outbound tasks assigned to a particular team. The available details in the list include:

• Task Code: brief task description

• Team Code: Team Task is assigned to. (Task can be assigned to one team or agent at a time)

• Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task

• Description: task description in more detail

• Priority: Priority (1-10) of task

• Create Date: Created date of task

• Update Date: Updated date of task

Fig 19 : team-task-queue-listing

2. Team Task Queue Listing Outbound -> Bulk Actions

If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in listing component are:

• ASSIGN_TO_ME: used to update assignment to the user 

• UNASSIGN: used to update assignment to “UNASSIGN”

Fig 20 : team-task-queue-listing-bulk-actions

3. Team Task Queue Outbound -> Edit page

This page allows  “task assignment” to be updated. “Task Assignment” can be updating by clicking the “TASK ACTIONS” dropdown shown in the image below:

Actions available:

• UNASSIGN

• ASSIGN_TO_ME

Fig 21 : team-task-queue-edit

3. My Task Queue Outbound

   1. My Task Queue Outbound -> Listing page

This listing page is where members of a Team can view all outbound tasks assigned to a particular team. The available details in the list include:

• Task Code: brief task description

• Team Code: Team Task is assigned to. (Task can be assigned to one team or agent at a time)

• Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task

• Description: task description in more detail

• Priority: Priority (1-10) of task

• Create Date: Created date of task

• Update Date: Updated date of task

Fig22 : my-task-queue-listing

2. My Task Queue Listing Outbound -> Bulk Actions

If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in listing component are:

• IN-PROGRESS: task status changed to in progress

• COMPLETED: task status changed to in completed

• CANCELED: task status changed to in canceled

• UNASSIGNED: task status changed too unassigned

Fig 23 : my-task-queue-listing-bulk-actions

3. My Task Queue Outbound -> Edit page

“Task Status” and “Task Assignment” can be updating by clicking the “TASK ACTIONS” dropdown shown in the image below:

Fig 24 : my-task-queue-edit