The inbox menu consists of all kinds of conversations from multiple messaging platforms.
User can send several types of messages, inclusive of: Predefined Messages, attachments such as location, contact card, audio, documents, photos & videos.
By clicking the > symbol on the top right corner of the chat box, user can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging.
To start a session, user may send a message to the customer.
To end a session, user may click the 3 dots on top of the chatbox to end the session.
1.1 All Conversations
By clicking All Conversations, the user can view all conversation under this menu.
1.2 All Active Conversations
By clicking All Active Conversations, the user can view all active sessions conversation under this menu.
1.3 My Conversations
By clicking My Conversations, the user can view his/her own conversation under this menu.
1.4 My Active Conversations
By clicking My Active Conversations, the user can view his/her own active sessions conversation under this menu.
1.5 My Team Conversations
By clicking My Team Conversations, the user can view the team conversations that assigned to the user under this menu.
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