Menu Path: Customer > Credit Memo > Upload Customer Credit Memo
Click file link: 'Upload Customer Credit Memo Template'.
Use Open Office Calc to open the template file.
On the next screen, select by Separated By "Comma", Text Qualifier "Double Quotes".
Fill in the template content.
Not all the fields on the template are required, some may be optional. Please refer to below screenshot on the required fields with data format description.
You may delete the non required fields at your discretion.
Key in in the template that you wish to bring into the system into the template.
Step by step upload guidance kindly follow Upload Item Code.