Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the
- customer > branch > department > supplier (optional) > department > branch > customer
2. Definition of RMA Type:
a) Internal Stock - The stock is still in your custody or is not sold yet.
b) External Stock - Stock owned by customer and brought in by them.
3. There are 4 situations which could happen in RMA:
a) Internal Stock repaired by EMP User
b) Internal Stock sent to Supplier for Repair
c) External Stock repaired by EMP User
d) External Stock sent to Supplier for Repair