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Go to Setting > Device > (Printer Name) > Manage your device > Printing Preferences > Manager
Set the printing profile for the width and the length.
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Check this setting and set it to Top.
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3. Reprint cashsale > Print Preview > More Settings > Select the correct Paper Size > Print > Check the cashsale receipt size
STAR TSP100 Printer
The following is the setting used for STAR TSP100 printer
If the printer is connected via USB, it should shows as following
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