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2.1.1 All Task Queue Outbound -> Listing page
The listing page is where lets Admins, Owners, and Managers can view all available outbound tasks, their details, and assignment status. The available fields are:
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If the Tick boxes in the all task queue outbound listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
ASSIGN_WORKER: used to update assignment assignments to “AGENT” or “TEAM”
COMPLETE: complete tasks
CANCEL: cancel tasks
UNASSIGN: used to update assignment assignments to “UNASSIGN”
Fig 14 : all-task-queue-listing-bulk-actions
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2.1.2.1 Bulk Actions: ASSIGN_WORKER
After selecting the ASSIGN_WORKER option from drop down dropdown the WORKER_TYPE field will be displayed where “AGENT” or “TEAM” can be selected as shown below
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Afterwards the suitable “AGENT” or “TEAM” can be selected from the available list as shown below
Fig 16 : all-task-queue-listing-bulk-actions-ASSIGN_WORKER-part-2
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2.1.3 All Task Queue Outbound -> Edit page
This page allows “task details” and “task status” and “task assignment” to be updated.you to update “task details,” “task status,” and “task assignment.”
Details That can be updated:
Priority
Description
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“Task Status” and “Task Assignment” can be updating updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
Fig 18 : all-task-queue-edit-part-2
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2.2 Team Task Queue Outbound
2.2.1 Team Task Queue Outbound -> Listing page
This listing page is where members of a Team can view all outbound tasks assigned to a particular team. The available details in the list include:
Task Code: brief task description
Team Code: Team Task is assigned to. (Task The task can be assigned to one team or agent at a time)
Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task
Description: task description in more detail
Priority: Priority (1-10) of task
Create Date: Created date of task
Update Date: Updated date of task
Fig 19 : team-task-queue-listing
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2.2.2 Team Task Queue Listing Outbound -> Bulk Actions
If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
ASSIGN_TO_ME: used to update assignment assignments to the user
UNASSIGN: used to update assignment assignments to “UNASSIGN”
Fig 20 : team-task-queue-listing-bulk-actions
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2.2.3 Team Task Queue Outbound -> Edit page
This page allows “task assignment” to be updated. “Task Assignment” can be updating updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
Actions available:
UNASSIGN
ASSIGN_TO_ME
Fig 21 : team-task-queue-edit
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2.3 My Task Queue Outbound
2.3.2 My Task Queue Outbound -> Listing page
This listing page is where members of a Team can view all outbound tasks assigned to a particular team. The available details in the list include:
Task Code: brief task description
Team Code: Team Task is assigned to. (Task The task can be assigned to one team or agent at a time)
Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task
Description: task description in more detail
Priority: Priority (1-10) of task
Create Date: Created date of task
Update Date: Updated date of task
Fig22 : my-task-queue-listing
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My Task Queue Listing Outbound -> Bulk Actions
If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
IN-PROGRESS: task status changed to in progress
COMPLETED: task status changed to in completed
CANCELED: task status changed to in is canceled
UNASSIGNED: task status changed too to unassigned
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Fig 23 : my-task-queue-listing-bulk-actions
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My Task Queue Outbound -> Edit page
“Task Status” and “Task Assignment” can be updating updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
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