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Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the |
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customer > branch > department > supplier (optional) > department > branch > customer |
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Definition of RMA Type:
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- Internal Stock - The stock is still in your custody or is not sold yet.
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- External Stock - Stock is owned by customer and brought in by them.
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There are 4 situations which could happen in RMA:
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- Internal Stock repaired by
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- Technician
- Internal Stock sent to Supplier for Repair
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- External Stock repaired by
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- Technician (without RMA Note or send to supplier)
- External Stock sent to Supplier for Repair (create RMA Note)
Please go to Process Service Note page for the steps of each situations.
