Menu Path: Customer > Credit Memo > Create
- Select Branch;Search for Customer, and 'Submit';
- Key In Customer ID or Click Customer for search function, and click Submit
- Select the Salesman and click Change; and click Change → make sure the permission to set salesman is ENABLED under Customer (Permission) Credit Memo
- Select Currency Base and click Set Foreign Currency → if any. Refer to Forex Credit Memo for details
- Key in Other Details
- Reference ID → compulsory
- Remarks
- Invoice PKID For ContraContra
- Date
- Select Related Documents type invoice and key in the PKID, and click Set Details; → if any
- Add GL Code, remarks Item Remarks and an amount in Debit or Credit side,
- select Tax Code. Then click 'Add Item'.Multiple items can Tax Code or key in Tax Amount
- Select Branch → refer to the billing branch which will also post to the P/L of that branch (One branch can pay the expenses of other branch)
- Click Add Item
...
- Multiple items can be added into the same transaction.
- Click 'Remove' to delete the item.Finally, click 'Confirm and Save'.
If want to reprint for the Credit Memo, find the right tab beside the Create tab, key in the PKID of Credit Memo, Select a Template, then click 'Reprint'.
- Edit or Remove if needed
- Click Confirm and Save
- Click on the Optional tab, key in the PKID of Credit Memo and select the printable format → to reprint the customer credit memo
NOTES:
- If Tax Options at Customer Account Maintenance leave as blank → it will follow the Tax Configuration
- Eg: Customer Account → Tax Options is Exclude Tax and Tax Configuration → Sales is Include Tax
- System will calculate customer credit memo as Exclude tax → Customer information will overwrite Tax Configuration information
- Eg: Customer Account → Tax Options is Blank and Tax Configuration → Sales is Include Tax
- System will calculate customer credit memo as Include Tax → lt will follow Tax Configuration
- Forex Currency can only contra if same currency → refer to Customer Credit Memo Contra
- At the Document Pop-up, the Item Remarks will be shown at the 'Description' column under Item Details tab and at the 'Remarks' column under Journal tab.
Related Wiki Pages:
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