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When a Cash Sale is cancelled, essentially, we need to "reverse" the receipt first (if the invoice has been paid). When a Cash Sale is cancelled, this is what happens behind the scene:

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System auto created the Sales Return (SR) & Credit Memo (CM) documents to contra the Invoice(INV) and auto reversed the receipt (RCT) - No outstanding Amount in customer account

IF the Cash Sales consist more than one payment mode (Cash + 2 Credit Cards or multiple Credit card)

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User need to manually reverse the Receipt (RCT)** and create the Sales Return by Invoice, then manually contra the CM with Invoice

Note ** if the receipt was correct, no need to reverse

Reverse Receipt

• Finance → Receipt Voucher → Reverse
• Enter the Receipt number (RCT number)
• Click Submit
• Enter the remarks why the receipt need to be cancelled
• Click “Reverse The Receipt No.
• When a receipt is reversed, the invoice becomes outstanding again, since there's not collection tied to this receipt. A reverse receipt will also reverse corresponding entries in the journal transaction, as well as updating your cash books.Finance → Receipt Voucher → Reverse
• Note ** if the receipt was correct, no need to reverse
  
  

Sales Return by Invoice

• Trading > Sales > Sales Return by Invoice
• Enter the Receipt Invoice number (RCT numberINV no)
• Click SubmitRefund Type: Credit Memo Only
• Enter the remarks why the receipt invoice need to be cancelled
• Click “Reverse The Receipt No.

Cancel Invoice

In Wavelet EMP, when customer return for a stock exchange in the SAME day of purchase:

• Wavelet EMP > Trading > Sales > Cancel Cash Sales/INV

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• Identify the cash sales number / INV number provided by the customer

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• Cancel the Cash Sales and Create another Cash Sales for The exchanged item

PROBLEM USING THIS FUNCTION

Some users may encounter problem using this function when cancelling cash sales or invoice, it is actually not a bug in the system. Since the function automatically does so many things for the user, if there are sales return done (be it full sales return or partial sales return), or if there was a reverse receipt on the cash portion, the system block the users from performing CANCEL CASH SALES.

This is because to prevent undesired outcome, when the transaction becomes more complex, we would prefer experienced personnel to manually ensure that the reverses of cash and sales are recorded correctly.

In short, there's no bug, but it is the business logic to ensure transactions are recorded correctly disallows the users to cancel the cash sales when it is not appropriate to do so.

• Confirm and Save, the Sales Return and Credit Memo create

Contra 

• Customer > Credit Memo > Credit Memo Contra
• Enter CM no created from Sales Return above
• select Invoice to cpontra the amount