Versions Compared

Version Old Version 4 New Version 5
Changes made by

Jessie Ju

Jessie Ju

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Panel

Return Merchandise Authorisation (RMA) is basically, a process of where the stock (usually for repairs) passes through different parties from the 

customer > branch > department > supplier (optional) > department > branch > customer 

Definition of RMA Type:

  • Internal Stock - The stock is still in your custody or is not sold yet.
  • External Stock - Stock owned by customer and brought in by them. 

There are 4 situations which could happen in RMA:

  • Internal Stock repaired by EMP User
  • Internal Stock sent to Supplier for Repair
  • External Stock repaired by EMP User
  • External Stock sent to Supplier for Repair