Menu Path: Trading > RMA > RMA by Department  

• Key in SRV number and click on 'Submit'

• Select Date Range
• Change the Status 

• Click 'Save Changes'
• If there is a need for technical testing, go to Trading > RMA > Technical Testing > click on SRV number and 'Submit'. 

Notes:

• When the Status is changed, the page will be refreshed as system need to pull extra columns or informations needed based on the status
• Eg: Sending to Supplier → Shipment Record Column will appear (Optional)