Task Queue

1.1 All Task Queue

1.1.1 All Task Queue -> Listing page

The listing page is where Admins, Owners, and Managers can view all available tasks, their details and assignment status. The available fields are:

• Task Code: brief task description

• Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)

• Agent Code: Agent Task is assigned to (Task can be assigned to one team or agent at a time).

• Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task

• Description: task description in more detail

• Priority: Priority (1-10) of task

• Create Date: Created date of task

• Update Date: Updated date of task

1.1.2 All Task Queue -> Listing Bulk Actions

If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:

• ASSIGN_WORKER: used to update assignments to “AGENT” or “TEAM” 

• COMPLETE: complete tasks

• CANCEL: cancel tasks

• UNASSIGN: used to update assignments to “UNASSIGN”

1. Bulk Actions: ASSIGN_WORKER

After selecting the ASSIGN_WORKER option from dropdown the WORKER_TYPE field will be displayed where  “AGENT” or “TEAM” can be selected as shown below

Afterwards the suitable “AGENT” or “TEAM” can be selected from the available list as shown below

3. All Task Queue -> Edit page

This page allows “task details” and “task status” and “task assignment” to be updated.

Details That can be updated:

• Priority

• Description                   

“Task Status” and “Task Assignment” can be updating by clicking the “TASK ACTIONS” dropdown shown in the image below:

2. Team Task Queue

   1. Team Task Queue -> Listing page

This listing page is where members of a Team can view all tasks assigned to a particular team. The available details in the list include:

• Task Code: brief task description

• Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)

• Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task

• Description: task description in more detail

• Priority: Priority (1-10) of task

• Create Date: Created date of task

• Update Date: Updated date of task

2. Team Task Queue -> Listing Bulk Actions

If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:

• ASSIGN_TO_ME: used to update assignments to the user 

• UNASSIGN: used to update assignments to “UNASSIGN”

3. Team Task Queue -> Edit page

This page allows  “task assignment” to be updated. “Task Assignment” can be updated by clicking the “TASK ACTIONS” dropdown shown in the image below:

Actions available:

• UNASSIGN

• ASSIGN_TO_ME

3. My Task Queue

   1. My Task Queue -> Listing page

This listing page is where members of a Team can view all tasks assigned to a particular team. The available details in the list include:

• Task Code: brief task description

• Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)

• Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task

• Description: task description in more detail

• Priority: Priority (1-10) of task

• Create Date: Created date of task

• Update Date: Updated date of task

2. My Task Queue -> Listing Bulk Actions

If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:

• IN-PROGRESS: task status changed to in progress

• COMPLETED: task status changed to completed

• CANCELED: task status changed to is canceled

• UNASSIGNED: task status changed to unassigned

3. My Task Queue -> Edit page

“Task Status” and “Task Assignment” can be updated by clicking the “TASK ACTIONS” dropdown shown in the image below: