User can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging using ‘>’ symbol on the top right corner of the chat box.
1.1 All Conversations
Consists of all kinds of conversations from multiple messaging platforms. User can send several types of messages, inclusive of: Predefined Messages, attachments such as location, contact card, audio, documents, photos & videos.
1.2 All Active Conversations
In this tab, user can view all active sessions conversations.
To start a session, user may send a message to the customer.
To end a session, user may click the 3 dots on top of the chatbox to end the session.
1.3 My Conversations
User can check all his/her own conversations under this menu regardless of active or not.
1.4 My Active Conversations
User can view his/her own active sessions conversation under this menu.
1.5 My Team Conversations
User can view team conversations that assigned to the user.
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