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  1. Branch Operations - Cashier & Store Keeper

    1. Point of Sales operations
    2. Cashier collection
    3. POS Procedures for special circumstances and correction of mistakes
    4. RMA Service Note
    5. Dealing with credit card and 0% installment scheme

  2. Branch Operations - Manager

    1. Refund customer's deposit in cash
    2. Sales Return
    3. One time stock (Non Stock Items)
    4. Dealing with faulty goods
    5. Stock taking procedures
    6. Request for stock
    7. Daily cashier collection & sales report

  3. HQ Warehouse (Store Keeper)

    1. Stock Requisition Transfers
    2. Stock Taking
    3. Processing Incoming Stock
    4. Logistics, delivery and billing (Wholesale & Distribution businesses)

  4. Customer Service Department

    1. RMA (Warranty of Goods and Services)
    2. Membership Program (optional)

  5. Human Resource Department

    1. Salesman commissions
    2. Branch manager commissions

  6. Senior Management

    1. Monitoring branch performance
    2. Studying the Profit and Loss
    3. Drill down on sales performance
    4. Cash flow projection
    5. Account & Finance Department
    6. Checking Daily Collection from branches and remote offices
    7. Reimbursement to Director for settlement of supplier invoice
    8. How to record foreign currency purchase transaction
    9. Checking out standing credit memo from sales return
    10. Generating Profit and Loss Statement
    11. Printing reports to the bosses (weekly and monthly reports)
    12. Issuing payments to supplier
    13. Bank reconciliation
    14. Credit Control (Account Receivable) and Billing
    15. Internal Audit
    16. Daily cashier collection matching
    17. Cash flow management
    18. Dealing with stock lost
    19. Customer Billing Statement
    20. Setting tax rates and tax codes

  7. MIS Manager

    1. What to Do When You Forget Your Router's Password and DYNDNS is not configured on your Router
    2. System Administration Control
    3. Server Maintenance
    4. System Configurations
    5. Computer Networking and Internet
    6. PC Maintenance

  8. Procurement Department

    1. Stock Replenishment at HQ Warehouse
    2. Creating Purchase Orders
    3. Approval of Purchase Orders
    4. Checking stock balance and sell through reports
    5. Liaising with the suppliers
    6. Monitoring pricing trends
    7. Dealing with price fluctuations
    8. Product specialist

  9. Marketing Department

    1. Designing packages and bundle
    2. Promotions and customer loyalty program
    3. Intranet announcements & Internal Communications

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