Menu Path: Trading > RMA > RMA by Department
This function processes the RMA instead of creating it (Branch creates the SRV). Department also checks the product warranty and product status. Then, RMA (Department) will proceed with the Service Repair Note (SRV). Please refer RMA Flowchart for a better understanding.
1. Internal Stock Repaired by EMP User
- Select a Branch.
- Main Options:
- RMA Type
- Resolution - What actions the technicians at Department are taking to fix the goods.
- Replace Same - Replace the goods with the same product.
- Replace Other - Eg. Replace with an equivalent priced product, etc.
- Repair
- Tested OK
- Do Nothing
- Status.
- WITH RMA DEPARTMENT - Goods are with the RMA Department.
- Note - Users can also configure your own status in Trading Configurations. Enter an option you want but please remember that this option does not affect the system in any way. It it only for your own information. The default statuses cannot be deleted or changed. This configuration status also affects RMA (Branch) Edit SRV and SRV Listing and RMA (Department) Listing.
- Faulty Goods Pickup Type.
- Click 'Save Changes' at the bottom.
- After the goods have been tested, you can change status again to COMPLETED. Then click 'Save Changes'.
2. Internal Stock sent to Supplier for Repair
- Continue from RMA Branch number 2.
- Main Options:
- RMA Type - Internal Stock
- Resolution - Warranty
- Status - WITH RMA DEPARTMENT
- Enter the Supplier Details:
- Click 'Supplier Name' to search a supplier name.
- Contacts
- Address
- Date the Supplier has received the faulty goods.
