Where to Submit Your Help Request to Wavelet Helpdesk 

• Go https://wavelet.atlassian.net/servicedesk/customer/portal/2

•  or click Image Added within your EMP system (Look at video: Introducing JIRA Service Desk). 

• Click 'General Help Required' to get assistance for general accounting

• questions, GST related or function inquiry, etc. 
• Click "Error Reporting" if you face any system errors with Wavelet EMP software. 
• Click '

• Software Enhancements' if you wish to drop us your opinion.  
• Click ' Request a

• New Account' to request a new account for an internal user's access to system.

• Click 'Project Implementation' to request help for new users project implementation.
  
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      1.2)  Wavelet Helpdesk

Example: General Help Required

• Fill in the blank with the information. (**Phone number - we strongly encourage users to provide contact details in order for to serve you better )
• Click create

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Know More about Your Request / Ticket / Issue

2.1) Issue urgency

Critical

• • • Server down due to whatever reasons, we will respond immediately. Please escalate to Level 2 immediately.

Urgent

• • • Bugs / error that cause the business to stop operations.

    • Respond within 1 days

    • Fix within a week.

Normal

• • • Less critical error but business can continue to run

• Click the icon:  Image Modified
• Fill in the Request/Ticket/Issue number (ex: WH-XXXX) into "Search" Text Box to search for the particular issue.

•  Alternately, you may add issue number right after the links shown as

• :

•  https://wavelet.atlassian.net/servicedesk/customer/portal/2/WH-XXXX 
• Click on the issue to view in details and progress status.
  

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Understand the story happened above : 

• "Lemonolw" who is the account executive of the Company ABC that using wavelet ERP system. 
• She

• was facing problem to get Wavelet's EMP user guide. 
• She recalled, Wavelet project manager advised her to make use of " Wavelet Helpdesk" whenever she

• encounters problem during project implementation.
• Thus, she quickly registered an account, login and created issue (WH-8941). She also added "

• Ong lay wen" which is her team lead.

•  Her team lead

• would be able to view the issue and receive Email of the particular issue status update

• . 
• Within 2 weeks time (Minor

• Issue), she received comment from " Sherry Loh" . 
• Issue status

• changed from Image Modifiedto Image Modified.
• She

• was happily to announce that she

• had successfully resolved her problem.