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Records issues customers have experienced with a software product, and it enables support agents, engineers, and managers to track those problems until they have been successfully resolved. Often referred to as a bug tracking system, these tools present an organized way—via tickets—for customer service and help address issues efficiently while also providing users with timely status updates. |
How are issue tracking tools used?
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Introduction
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The IssueTracker applet is designed for the company to make the issue assignment progress easier and more manageable. The user can assign many roles to one or more people in one issue to make the whole working process on track.
2 Features
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Features Menu
This applet consists of six components. Dashboard, Projects, Issues, Plans, and two additional components Settings, and Personalization.
Dashboard: It provides a general overview of all the data in projects and issues.
Projects: The project consists of many tasks to complete a big target.
Issues: The issue is a task that is assigned to employees to complete the whole project.
Plans: To create plans related to a specific project or project.
Settings: To adjust the applet settings, system configuration, or permissions.
Personalization: Adjust and personalize the applet.