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By clicking the > symbol on the top right corner of the chat box, user can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging.
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To start a session, user may send The session is started when the end user sends a message to the customerbusiness virtual contact.
To end a session, user may click the 3 dots on top of the chatbox to end the session.
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1.1 All Conversations
In this tab, By clicking All Conversations, the user can view all conversationsconversation under this menu.
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1.2 All Active Conversations
In this tab, By clicking All Active Conversations, the user can view all active sessions conversationsconversation under this menu.
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1.3 My Conversations
User can check all By clicking My Conversations, the user can view his/her own conversations conversation under this menu regardless of active or not.
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1.4 My Active Conversations
User By clicking My Active Conversations, the user can view his/her own active sessions conversation under this menu.
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1.5 My Team Conversations
User By clicking My Team Conversations, the user can view the team conversations that assigned to the user under this menu.
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