2.1 All Task Queue Outbound
2.1.1 All Task Queue Outbound -> Listing page
The listing page lets Admins, Owners, and Managers view all available outbound tasks, their details, and assignment status. The available fields are:
Task Code: brief task description
Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)
Agent Code: Agent Task is assigned to (Task can be assigned to one team or agent at a time).
Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task
Description: task description in more detail
Priority: Priority (1-10) of task
Create Date: Created date of task
Update Date: Updated date of task
2.1.2 All Task Queue Outbound -> Listing Bulk Actions
If the Tick boxes in the all task queue outbound listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
ASSIGN_WORKER: used to update assignments to “AGENT” or “TEAM”
COMPLETE: complete tasks
CANCEL: cancel tasks
UNASSIGN: used to update assignments to “UNASSIGN”
2.1.2.1 Bulk Actions: ASSIGN_WORKER
After selecting the ASSIGN_WORKER option from dropdown the WORKER_TYPE field will be displayed where “AGENT” or “TEAM” can be selected as shown below
Fig 15: all-task-queue-listing-bulk-actions-ASSIGN_WORKER-part-1
Afterwards the suitable “AGENT” or “TEAM” can be selected from the available list as shown below
2.1.3 All Task Queue Outbound -> Edit page
This page allows you to update “task details,” “task status,” and “task assignment.”
Details That can be updated:
Priority
Description
“Task Status” and “Task Assignment” can be updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
2.2 Team Task Queue Outbound
2.2.1 Team Task Queue Outbound -> Listing page
This listing page is where members of a Team can view all outbound tasks assigned to a particular team. The available details in the list include:
Task Code: brief task description
Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)
Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task
Description: task description in more detail
Priority: Priority (1-10) of task
Create Date: Created date of task
Update Date: Updated date of task
2.2.2 Team Task Queue Listing Outbound -> Bulk Actions
If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
ASSIGN_TO_ME: used to update assignments to the user
UNASSIGN: used to update assignments to “UNASSIGN”
2.2.3 Team Task Queue Outbound -> Edit page
This page allows “task assignment” to be updated. “Task Assignment” can be updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
Actions available:
UNASSIGN
ASSIGN_TO_ME
2.3 My Task Queue Outbound
2.3.2 My Task Queue Outbound -> Listing page
This listing page is where members of a Team can view all outbound tasks assigned to a particular team. The available details in the list include:
Task Code: brief task description
Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)
Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task
Description: task description in more detail
Priority: Priority (1-10) of task
Create Date: Created date of task
Update Date: Updated date of task
My Task Queue Listing Outbound -> Bulk Actions
If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
IN-PROGRESS: task status changed to in progress
COMPLETED: task status changed to completed
CANCELED: task status changed to is canceled
UNASSIGNED: task status changed to unassigned
My Task Queue Outbound -> Edit page
“Task Status” and “Task Assignment” can be updated by clicking the “TASK ACTIONS” dropdown shown in the image below: