Menu Path: Trading > RMA > RMA by Department > Process Process Service Note Note
- Key in SRV number and click on 'Submit'.
...
- Select Date Range;
- Change the Status to 'WITH_SUPPLIER';
- If there is a need for technical testing, go to Trading > RMA > Technical Testing > click on SRV number and 'Submit'.
...
- Status
- Click 'Save Changes'
Notes:
- This step happen after the Service Note is created and someone want to process or identify the faulty item
- When the Status is changed, the page will be refreshed as system need to pull extra columns or informations needed based on the status
- Eg: Sending to Supplier → Shipment Record Column will appear (Optional)
