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Click on a specific claim line to view its details.
In the Claim Line Details panel, click the Approve button on the top-right corner.
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2. Claim On-Hold
If a claim requires further review or clarification, it can be placed on hold.
Steps to Place a Claim On-Hold:
Select the claim line from the list.
Click the On-Hold button in the top-right corner of the panel.
Enter a remark or upload an attachment explaining the reason for the hold.
Click Submit to finalize the action.
Impact:
Claimants will see the on-hold status along with the remarks or attachments provided.
By utilizing these actions, users ensure all claims are thoroughly reviewed and processed according to organizational standards.
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