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ASSIGN_WORKER: used to update assignments to “AGENT” or “TEAM”
COMPLETE: complete tasks
CANCEL: cancel tasks
UNASSIGN: used to update assignments to “UNASSIGN”
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1.1.2.1 Bulk Actions: ASSIGN_WORKER
After selecting the ASSIGN_WORKER option from dropdown the WORKER_TYPE field will be displayed where “AGENT” or “TEAM” can be selected as shown below
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Afterwards the suitable “AGENT” or “TEAM” can be selected from the available list as shown below
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1.1.3 All Task Queue -> Edit page
This page allows “task details” and “task status” and “task assignment” to be updated.
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“Task Status” and “Task Assignment” can be updating updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
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1.2 Team Task Queue
1.2.1 Team Task Queue -> Listing page
This listing page is where members of a Team can view all tasks assigned to a particular team. The available details in the list include:
Task Code: brief task description
Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)
Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task
Description: task description in more detail
Priority: Priority (1-10) of task
Create Date: Created date of task
Update Date: Updated date of task
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1.2.2 Team Task Queue -> Listing Bulk Actions
If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
ASSIGN_TO_ME: used to update assignments to the user
UNASSIGN: used to update assignments to “UNASSIGN”
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1.2.3 Team Task Queue -> Edit page
This page allows “task assignment” to be updated. “Task Assignment” can be updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
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UNASSIGN
ASSIGN_TO_ME
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1.3 My Task Queue
1.3.1 My Task Queue -> Listing page
This listing page is where members of a Team can view all tasks assigned to a particular team. The available details in the list include:
Task Code: brief task description
Team Code: Team Task is assigned to. (The task can be assigned to one team or agent at a time)
Channel: WhatsApp/ Email/ SMS/ Telegram Messenger/Voice-Call task
Description: task description in more detail
Priority: Priority (1-10) of task
Create Date: Created date of task
Update Date: Updated date of task
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1.3.2 My Task Queue -> Listing Bulk Actions
If the Tick boxes in the all task queue listing component are selected it will activate the Bulk actions. The available actions in the listing component are:
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IN-PROGRESS: task status changed to in progress
COMPLETED: task status changed to completed
CANCELED: task status changed to is canceled
UNASSIGNED: task status changed to unassigned
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1.3.3 My Task Queue -> Edit page
“Task Status” and “Task Assignment” can be updated by clicking the “TASK ACTIONS” dropdown shown in the image below:
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