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The task report shows a summary of the most important information for tasks in UCC. “Date From” and “Date To” need to be selected and the filter button needs to be clicked and clicked based on the selected date duration data will be loaded up.
Fig x: report-task-report-listing-1
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The task report shows the following information:
Code: the task code
Name; anime of the task
Target Type: Conversation/Email/Voice
Task Status:: status of task example:- Canceled/Completed/Agent_Assigned and so on
Channel: WHATSAPP/TELEGRAM and such
Total Duration: how long the task has lasted and if it is ongoing
Created Date
Last Modified Date
This information can be exported using the “Export CSV” button highlighted in the screenshot below
Fig x: report-task-report-listing-2
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8.2 Reports ->Agent Report
The Agent report shows a summary of agent activities in UCC. “Date From” and “Date To” need to be selected and the filter button needs to be clicked and clicked based on the selected date duration data will be loaded up.
Fig x: report-agent-report-listing-1
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The agent report shows the following information:
Code: agent code
Name: Name of agent
Total Tasks: Total number of tasks that has have been assigned to the agent
Completed Tasks: Total number of tasks that has been completed by the agent
Canceled Tasks: Total number of tasks assigned to the agent that have been canceled
In-Progress progress tasks: tasks that are currently being handled by the agent
Average duration: the average time required by the agent to complete tasks
The report can also be exported as CSV using the “Export CSV” button
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