Section 1.0 : Twilio Account Creation
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The project manager will give admin permission to this user email in the Twilio console. This admin user will then need to login to Twilio console and set up the payment details for Twilio WhatsApp service.
And also, kindly add lina@wavelet.net as administrator as well for the Whatsapp configuration in all the Twilio console client account.
Section 3.0: To add the internal finance group email finance-group@wavelet.net in the console
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Email example for your reference:
Dear Twilio Support,
We would like to request one Malaysian mobile number with SMS capabilities because this request cannot be done via the console, hence the manual request.
Please find the information below to proceed with the request.
Account Name: ABCDE Sdn Bhd
Account SID: ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Address SID: ASxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Bundle SID: BUxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thank you.
5.2 For the Account, Address and Bundle SID, you can find them by referring to the screenshot below.
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6.5 Next, in order to use the allocated number with WhatsApp, we need to register it as a WhatsApp sender. Therefore, the project manager needs to “submit a WhatsApp Sender” and fill in the information and submit a request for the business. (Messaging > Whatsapp senders)
This is the guidelines for setting display names for the business. https://developers.facebook.com/docs/whatsapp/guides/display-name/ Project manager can send this guidelines guideline to client PIC to determine the “Business Display Name” before submitting such request.
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6.6 PM will receive a follow-up email from Twilio for the steps guide to approve the Facebook Business Manager. PM can send this guide to client PIC to proceed with the verification. After this PM to reply Twilio support to proceed further after the verification.
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6.6 Project 7 After PM reply to the email for FB verification, it will be taking some time for Facebook to review the process as stated in the email sample below.
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6.7 Once everything is approved and ready, project manager is to guide client PIC to add or edit the sender, so that the client admin can always update the sender themselves in the future if required, from time to time.
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6.7 8 PM can login into console to check the status of the WhatsApp Enabled Senders as well.
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