Section 1.0: PM to guide client user to fill in the permission settings spreadsheet
1.1 Kindly refer to the attached spreadsheet for permission settings. Project manager to guide the client PIC to fill in the spreadsheet based on the examples given in the file. Once this is ready, the permission is to be set in UCC production http://akaun.com accordingly.
Section 2.0 : Twilio Account Creation
12.1 Project manager to request Twilio Admin User to create a new account in Twilio console for the client company.
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3.0: Twilio - Regulatory Bundle Application
23.1 Project manager to request the required business documents from client PIC to proceed with Twilio Regulatory Bundle Application. https://www.twilio.com/guidelines/my/regulatory
*Please take note that this is a Malaysia Mobile Number Application for SMS and Whatsapp service via Twilio.
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23.2 . The project manager will proceed with the regulatory compliance bundle application as shown below in the console after the documents are submitted by the client.
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4.0: Twilio - Provide administrator access to client admin user
34.1 Project manager to provide the client user an admin access to access into the console for billing matters and WhatsApp related services.
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The project manager will give admin permission to this user email in the Twilio console. This admin user will then need to login to Twilio console and set up the payment details for Twilio WhatsApp service.
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5.0: Send a manual email request to Twilio for Malaysian phone number request after the section 2.0 and 3.0 is done
45.1 After the regulatory bundle is approved, the project manager will need to send a manual email request to support@twilio.com in order to request for a number.
Email example for your reference:
Dear Twilio Support,
We would like to request one Malaysian mobile number with SMS capabilities because this request cannot be done via the console, hence the manual request.
Please find the information below to proceed with the request.
Account Name: ABCDE Sdn Bhd
Account SID: ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Address SID: ASxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Bundle SID: BUxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thank you.
45.2 For the Account, Address and Bundle SID, you can find them by referring to the screenshot below.
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45.3 Twilio Support may send you an email and notify you on the number provision in your account. Otherwise the project manager can login to the console to check if the number has been provided. (Phone number > manage > Active Numbers)
45.4 Project manager needs to notify Lina (UCC technical programmer) on the provided number so that Lina can proceed with the integration.
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Section 5.0: PM to guide client user to fill in the permission settings spreadsheet
5.1 Kindly refer to the attached spreadsheet for permission settings. Project manager to guide the client PIC to fill in the spreadsheet based on the examples given in the file. Once this is ready, the permission is to be set in UCC production akaun.com accordingly.
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Section 6.0: Sign up tp request access for Whatsapp enabled Sender in the Twilio Console
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