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Section 1.0 : Twilio Account Creation

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Email example for your reference:

Dear Twilio Support,

We would like to request one Malaysian mobile number with SMS capabilities because this request cannot be done via the console, hence the manual request.


Please find the information below to proceed with the request.

Account Name: ABCDE Sdn Bhd
Account SID: ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Address SID: ASxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Bundle SID: BUxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thank you.

5.2 For the Account, Address and Bundle SID, you can find them by referring to the screenshot below.

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https://support.twilio.com/hc/en-us/articles/360039305933-Integrating-WhatsApp-with-Independent-Software-Vendors-ISV-and-System-Integrators-SI-

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6.3 The above process might be taking 1-3 months depends on the provided information. Anything that is further required by the Twilio Support during the approval process, they will email you. You may refer to sample screenshot 6.3.1 and 6.3.2 below. Some of the processes to verify the Facebook Business Manager account, you may need to involve your client PIC to verify since we do not have access to the client company Facebook account.

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6.4 The above processes might be taking 1-3 months depends on the submitted information. (This is referring to these stages in the standard UCC implementation workflow below.)

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6.5 Once the WhatsApp Sender is approved, the project manager can confirm with the client admin on the details and submit the sender for the first time. Project manager is to guide client PIC to add or edit the sender, so that the client admin can always update the sender themselves in the future, from time to time.

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