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7.0: PM to guide client admin user to submit the template message and update the Whatsapp Sender in the Twilio Console
It will be redirected to the page below for the project manager to fill in the request form.
Please refer to the guide here and fill in accordingly.
7.1 The above process might be taking 1-3 months depends on the provided information. Anything that is further required by the Twilio Support during the approval process, they will email you.
7.2 Once this Whatsapp Sender is approved, the project manager can confirm with the client admin and submit the sender for the first time. Project manager is to guide client PIC to add or edit the sender, so that the client admin can always update the sender themselves in the future, from time to time.
Section 7.0: PM to guide client admin user to submit the template message and update the Whatsapp Sender in the Twilio Console
67.1 Once the mobile number is successfully requested and integrated with UCC in http://akaun.com , the project manager will guide the user to submit the template message and update the Whatsapp Sender in the Twilio Console.
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Please name the template message.
Please select a template category from the dropdown list.
Please select a language from the dropdown selection.
Please fill in the message body by following the given format.
This is optional according to your requirement.
Please click “Submit message template” to submit once it is filled up.
67.2 After the template message approved by Twilio Whatsapp, the client PIC needs to set up the same in the UCC > predefined message based on the approved message format and structure. (Please refer to the UCC user guide for setting up the predefined message.)