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Section 6.0: PM to guide client admin user to submit the template message and update the Whatsapp Sender in the Twilio Console

6.1 Once the mobile number is successfully requested and integrated with UCC in http://akaun.com , the project manager will guide the user to submit the template message and update the Whatsapp Sender in the Twilio Console. 

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  1. Please name the template message.

  2. Please select a template category from the dropdown list. 

  3. Please select a language from the dropdown selection.

  4. Please fill in the message body by following the given format.

  5. This is optional according to your requirement.

  6. Please click “Submit message template” to submit once it is filled up.


6.2 After the template message approved by Twilio Whatsapp, the client PIC needs to set up the same in the UCC > predefined message based on the approved message format and structure. (Please refer to the UCC user guide for setting up the predefined message.)