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The project manager will give admin permission to this user email in the Twilio console. This admin user will then need to login to Twilio console and set up the payment details for Twilio WhatsApp service.
Section 4.0: Send a manual email request to Twilio for Malaysian phone number request after the section 2.0 and 3.0 is done
4.1 After the regulatory bundle is approved, the project manager will need to send a manual email request to support@twilio.com in order to request for a number.
Email example for your reference:
Dear Support,
We would like to request one Malaysian mobile number with SMS capabilities because this request cannot be done via the console, hence the manual request.
Please find the information below for your ease of reference:to proceed with the request.
Account Name: ABCDE Sdn Bhd
Account SID: ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Address SID: ASxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Bundle SID: BUxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thank you.
4.2 For the Account, Address and Bundle SID, you can find them by referring to the screenshot below.
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Section 5.0: PM to guide client user to fill in the permission settings spreadsheet
5.1 Kindly refer to the attached spreadsheet for permission settings. Project manager to guide the client PIC to fill in the spreadsheet based on the examples given in the file. Once this is ready, the permission is to be set in UCC production akaun.com accordingly.