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By clicking the > symbol on the top right corner of the chat box, user can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging.
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To start a session, user may send a message to the customer.
To end a session, user may click the 3 dots on top of the chatbox to end the session.
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1.1 All Conversations
In this tab, user can view all conversations.
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In this tab, user can view all active sessions conversations.
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To start a session, user may send a message to the customer.
To end a session, user may click the 3 dots on top of the chatbox to end the session.
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1.3 My Conversations
User can check all his/her own conversations under this menu regardless of active or not.
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