User can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging using ‘>’ symbol on the top right corner of the chat box.
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1.1 All Conversations
Consists The inbox menu consists of all kinds of conversations from multiple messaging platforms.
User can send several types of messages, inclusive of: Predefined Messages, attachments such as location, contact card, audio, documents, photos & videos.
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By clicking the > symbol on the top right corner of the chat box, user can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging.
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1.1 All Conversations
In this tab, user can view all conversations.
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1.2 All Active Conversations
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