User can view customer details such as Information, Issue Tracker, Shopping Cart, Membership and Contact Merging using ‘>’ symbol on the top right corner of the chat box.
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1.1 All Conversations
Consists of all kinds of conversations from multiple messaging platforms. User can send several types of messages, inclusive of: Predefined Messages, attachments such as location, contact card, audio, documents, photos & videos.
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1.2 All Active Conversations
In this tab, user can view all active sessions conversations.
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To start a session, user may send a message to the customer.
To end a session, user may click the 3 dots on top of the chatbox to end the session.
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1.3 My Conversations
User can check all his/her own conversations under this menu regardless of active or not.
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1.4 My Active Conversations
User can view his/her own active sessions conversation under this menu.
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1.5 My Team Conversations
User can view team conversations that assigned to the user.
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