- Invoice
- Receipt
When a Cash Sale is cancelled, essentially, we need to "reverse" the receipt first (if the invoice has been paid). When a Cash Sale is cancelled, this is what happens behind the scene:
Reverse Receipt
- When a receipt is reversed, the invoice becomes outstanding again, since there's not collection tied to this receipt. A reverse receipt will also reverse corresponding entries in the journal transaction, as well as updating your cash books.
- Finance → Receipt Voucher → Reverse
- Enter the Receipt number (RCT number)
- Click Submit
- Enter the remarks why the receipt need to be cancelled
- Click “Reverse The Receipt No.
Cancel Invoice
In Wavelet EMP, when customer return for a stock exchange in the SAME day of purchase:
- Wavelet EMP > Trading > Sales > Cancel Cash Sales/INV
- Identify the cash sales number / INV number provided by the customer
- Cancel the Cash Sales and Create another Cash Sales for The exchanged item
PROBLEM USING THIS FUNCTION
Some users may encounter problem using this function when cancelling cash sales or invoice, it is actually not a bug in the system. Since the function automatically does so many things for the user, if there are sales return done (be it full sales return or partial sales return), or if there was a reverse receipt on the cash portion, the system block the users from performing CANCEL CASH SALES.
This is because to prevent undesired outcome, when the transaction becomes more complex, we would prefer experienced personnel to manually ensure that the reverses of cash and sales are recorded correctly.
In short, there's no bug, but it is the business logic to ensure transactions are recorded correctly disallows the users to cancel the cash sales when it is not appropriate to do so.