For Who:
- Newly joined customer.
- Existing customers who are not familiar with it.
Email Content
- Include SOP for Telegram/Service Desk or both.
- May include related Confluence link for better explanation.
- For Telegram, remind customer to inform Wavelet in order to create user support group.
- For Service Desk new user, guide customer to request for a new account first.
- Please advise customer to create issue first before communicating in Telegram.
Email Example:
Image Added
{"serverDuration": 219, "requestCorrelationId": "982eb544d508403cbf54293dc64b6461"}